Agenda

Day One- September 25
Cruises
Our panels discuss the evolution of the cruise ships, the newest innovations based on customer’s desires and demand. Hear how the trends in all kinds of vacations effect the decisions of what cruise lines offer aboard a ship. River boats have become more and more popular, why? What does our panel say that will help you better position that kind of specialty cruise to your clients. What is the definition of luxury and where can you find it.   With the bar set so much higher, do premium and luxury lines actually compete with each other? What are some of your new onboard features that you’ve added to heighten the experience?

4:00-4:45 PM ET
Keynote Presentation:
The Value of Selling Cruises and Where to get Education on Cruising
Speaker: Terry Dale, President & Chief Executive Officer of Cruise Lines International Association (CLIA).

Interview Presentation:
The State of the Luxury Cruise Market
Speaker: Mark Conroy , President of Regent Seven Seas Cruises

4:45-5:15 PM ET
Panel Discussion:
The Evolution of the Contemporary Cruise Ship
Panelists:
Clark Reber, Director of Industry Relations for Norwegian Cruise Line
Mike Julius, CTC, Vice President of Sales for the Central United States for Carnival Cruise Lines
Ken Muskat, Vice President of Sales for Royal Caribbean Cruises
Scott Vinall, Business Development Manager for Costa Cruise Lines

5:15-6:00 PM ET
Panel Discussion:
The Premium & Luxury Cruise Product: How to Sell It and How to Distinguish It
Panelists:
Stephen Tucker, Director of Sales and National Accounts for the Eastern Region for Silversea Cruises
Eric Graves, Vice President for Field Sales for Crystal Cruises
Charles Dunwoody, CTC, Senior Director National Accounts for Holland America Line
Lee Robinson, Vice President of Field Sales for Princess Cruises and Cunard Line
Noel DeChambeau, Director of Product Marketing and Sales for Windstar Cruises

Panel Discussion:
Strategies to Sell Small Ships & River Boats
Panelists:
Janice Tully, Senior Vice President, Sales for Uniworld
Scott Supernaw, Tauck World Discovery
Bo Fridsberg, Vice President of Sales for Hurtigruten
Michelle Saegesser, Vice President, North America & South Pacific for Viking River Cruises
Susan Schultz, Director of Sales for American Cruise Lines

Expo Floor Open from 6:00 to 8:30 PM ET

Day Two- September 26
Tours
What can you tell your clients about different exotic destinations?
In a time when the US dollar has fallen, what is the value of selling a tour to your customer? What kind of experiences are customers looking for, and how are there desires fulfilled?  How can you work best with groups?

11:00-11:30 AM ET
Keynote Presentation:
The Value of Selling Tours and Packages and How to Uncover it for Your Clients
Speaker: Robert Whitley, CTC, President, United States Tour Operators Association

Interview Presentation:
The Evolution of the Tour and How it has Changed for Today’s Market
Speaker: Marc Kazlauskas, President of Insight Vacations

11:30 AM-12:00 PM ET
Panel Discussion:
The European Tour Market- How to Sell it Today
Panelists:
Alleigh Stadmueller,Sales Training Manager for Group Voyagers Inc.
Nico Zenner, General Manager for Travel Bound
Jim Kelly, Vice President Sales for CIE Tours International
Rick Baron, CTC , Director of Worldwide Accounts for Tauck World Discovery

Panel Discussion:
Selling Tours & Packages to North America and the Caribbean
Panelists:
John Stachnik, President and Co-Owner for Mayflower Tours
Rick Baron, CTC , Director of Worldwide Accounts for Tauck World Discovery
Larry Lynch, Vice President- eCommerce, Marketing & Product for Travel Impressions

12:00-12:30 PM ET
Panel Discussion:
Selling Tours to the Exotics and Niche Markets
Panelists:
Jose-Luis Cabada, Vice President of Marketing for Sunny Land Tours
John Klados, Vice President of Marketing & Sales for Homeric Tours
Pablo Pena, CEO for Adventure Associates

Panel Discussion:
Selling the Best of Rail Travel Worlwide
Panelists:
Jean Heger, Vice President of Sales & Product for Rail Europe, Inc.
Scott Rebre, AMTRAK
Jackie Johnson, Assistant Vice President, Sales for Grand Luxe Journeys
Charles DeGasp Beaubien, Senior Vice President of Business Development for Wandrian, Inc.

Expo Floor Open from 12:30 to 3:00 PM ET

Day Three- September 27
Resorts
Destination weddings, honeymoons and the perfect resort, know your customers, know the products for the perfect fit. Las Vegas is more than a hotel or casino it is a product in itself. Hear about the positioning of Las Vegas to your clients.

11:30 AM-12:15 PM ET
Keynote Presentation:
The Inside Scoop on Selling Resorts
Speaker: Greg Land, CTC, Senior Vice President Global Sales for Wyndham Hotel Group

Interview Presentation:
Overview of the Honeymoon Romance Market
Speaker: Randy Russell, Chief Romance Officer & Senior Vice President, Sales & Marketing for Couples

12:15-12:45 PM ET
Panel Discussion:
Selling the Revolution in All-Inclusive Resorts
Panelists:
Randy Russell, Senior Vice President, Sales & Marketing for Couples
Paula Hayes, Vice President of Sales for SuperClubs
Jorn Kaae, Senior Vice President of Sales & Marketing for Occidental Hotels & Resorts
Julie Vieyto, Palace Resorts

12:45-1:15 PM ET
Panel Discussion:
The Evolution of the Domestic Resort Product and How to Sell It
Panelists:
Lance Evans, Director of Travel Industry Sales for Wynn Las Vegas
Jay Simpson, MGM Mirage
Michael Larragueta, Director of Leisure Sales for The Venetian

Panel Discussion:
Making the Right Car Rental Choice for Leisure Clients
Panelists:
Randy Mohr, Director, Global Travel and Parnterships for the Avis Budget Group
Imad Khalidi, Chief Executive Officer for Auto Europe

Expo Floor Open from 1:15 to 4:15 PM ET